Acima is a prominent lease-to-own service that allows customers to acquire items without the need for traditional credit or loans. Customers can lease products from various retailers, making payments until they are ready to own the items. Acima offers instant approval, flexible payment options, and a straightforward return policy. Webkorps partnered with Acima to enhance their platform's features and provide ongoing maintenance, ensuring a smooth and efficient user experience.

The Problem & Challenges

Acima aimed to improve its platform to better cater to the needs of its customers and retail partners. The existing system required enhancements to streamline the leasing process, improve user engagement, and ensure compliance with financial regulations. Additionally, Acima needed to maintain a high level of service while scaling its operations in response to growing demand.

User Experience Improvement

The need for an intuitive interface that simplifies the leasing process for customers while providing clear information about terms and conditions.

Feature Integration

Implementing new functionalities such as advanced payment options, detailed product information, and an effective communication system between customers and retailers.

Regulatory Compliance

Ensuring that all features complied with financial regulations and consumer protection laws was essential for maintaining trust and credibility.

System Scalability

Developing a solution that could handle increased traffic and transactions without compromising performance.

Our Solution

Webkorps delivered a comprehensive platform enhancement programme for Acima, combining thoughtful UX redesign, robust new feature development, rigorous compliance integration, and ongoing maintenance support. The engagement was structured as a true long-term partnership, with Webkorps embedded as an extension of Acima’s product and engineering teams, providing both project delivery and continuous platform improvement.

User-Friendly Interface

Redesigned the platform's interface to make it more intuitive, allowing customers to easily navigate through leasing options, product categories, and payment plans.

Enhanced Approval Workflow

Streamlined the application process for instant approvals, enabling customers to quickly find out if they qualify for leasing options.

Flexible Payment Options

Integrated various payment plans that allow customers to choose between early purchase options or standard lease agreements, enhancing user satisfaction.

Improved Communication Tools

Developed a messaging system that facilitates direct communication between customers and Acima representatives, providing support throughout the leasing process.

Ongoing Maintenance and Support

Established a dedicated team for continuous maintenance of the platform, ensuring timely updates and quick resolution of any issues.

Technology Stack

The carefully selected technologies that power this platform.

JavaScript

Frontend Core

React

UI Framework

TypeScript

Type-Safe Development

Ruby on Rails

API & Backend

AWS

Cloud Infrastructure

PostgreSQL

Primary Database

Redis

Caching Layer

Docker

Containerization

Stripe / PG

Payment Processing

REST APIs

Integrations

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Acima

Platform Enhancement & Ongoing Maintenance for a Leading Lease-to-Own Fintech

About the Client